FAQ
Frequently Asked Questions (FAQ)
Q: What types of products does your store offer? A: Our store specialises in offering a diverse range of products designed to help relieve pain. This includes but is not limited to: neck stretchers, pressurised knee pads, back stretchers, specialised belts, etc.
Q: How can I place an order? A: Placing an order with us is easy! Simply browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and once your order is confirmed, we'll take care of the rest.
Q: What payment methods do you accept? A: We accept various payment methods for your convenience, including credit/debit cards (Visa, Mastercard, American Express) and other secure online payment platforms.
Q: Do you offer international shipping? A: Yes, we offer international shipping to select countries. Please note that additional shipping fees and import taxes may apply, depending on your location. For more information, please refer to our Shipping Policy or contact our customer service team at shop@serenitymap.com for assistance.
Q: What is your return policy? A: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return eligible items within 5 days of receipt for a refund or exchange. Please review our Return Policy for detailed instructions and conditions.
Q: How can I track my order? A: Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery through our website or the shipping carrier's online tracking portal.
Q: Are your products backed by a warranty? A: Yes, many of our products come with a manufacturer's warranty to guarantee quality and satisfaction. Warranty terms vary depending on the product, so please refer to the product description or contact our customer service team for specific details.
Q: How can I contact customer service for further assistance? A: Our dedicated customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at shop@serenitymap.com. We strive to respond to all inquiries promptly and provide the support you need.